Étalonnage
2011 - Forrest V. Morgeson & Claudia Petrescu
Do They All Perform Alike? An Examination of Perceived Performance, Citizen Satisfaction and Trust with U.S. Federal Agencies
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2009 - Emilio Pitarelli and Eric Monnier
Benchmarking : The Missing Link Between Evaluation and Management? Lire la suite (50 KB)