En personne
2010 - Prestation de services en personnes
Mises en place de guichets de services partagés
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2007 - The Danish government, Local Government Denmark and Danish Regions
The Danish e-Government Strategy 2007-2010 : Towards Better Digital Services, Inscreased Efficiency and Stronger Collaboration
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2007 - Electronic Journal of e-Gover- nment
Factors for Successful e-Government Adoption; A Conceptual Framework
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2006 - University of Texas at Austin
State e-Government Strategies : Iden- tifying Best Practices And Applications
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2006 - IBM Centre for the Business of Government
Six Trends Transforming Government
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2004 - Accenturee
Government Leadership : High Perfor-mance, Maximum Value
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2004 - Cabinet Office (Royaume-Uni) e-Government unit
Service Design and Delivery Guide : Achieving high take-up of e-services, cost savings and better quality public services
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2004 - Ministère des Relations avec les citoyens et de l'immigration et Office québécois de la langue française
Vocabulaire de la prestation de services
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