En personne

2010 - Prestation de services en personnes

Mises en place de guichets de services partagés
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2007 - The Danish government, Local Government Denmark and Danish Regions

The Danish e-Government Strategy 2007-2010 : Towards Better Digital Services, Inscreased Efficiency and Stronger Collaboration
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2007 - Electronic Journal of e-Gover- nment

Factors for Successful e-Government Adoption; A Conceptual Framework
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2006 - University of Texas at Austin

State e-Government Strategies : Iden- tifying Best Practices And Applications
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2006 - IBM Centre for the Business of Government

Six Trends Transforming Government
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2004 - Accenturee

Government Leadership : High Perfor-mance, Maximum Value
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2004 - Cabinet Office (Royaume-Uni) e-Government unit

Service Design and Delivery Guide : Achieving high take-up of e-services, cost savings and better quality public services
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2004 - Ministère des Relations avec les citoyens et de l'immigration et Office québécois de la langue française

Vocabulaire de la prestation de services
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